Customer Surveys

Customer Surveys

Sunwater is committed to delivering water for prosperity and your feedback helps us improve the way we support you. Through our twice-yearly customer surveys, we listen, learn and take action to enhance our services and meet your needs.  

We started conducting customer surveys in 2019 and so far, your feedback has led to improvements in customer engagement, flexible water supply arrangements and a greater focus on long-term water security planning. But we know there’s always more we can do. That’s why we want to hear from you.

Why take the survey? You can:

• help us enhance service delivery and customer support
• influence how we communicate about pricing, water quality and long-term planning
• ensure we continue to meet the evolving needs of irrigation, industrial and urban customers.  

All customers will receive the survey link via email, SMS or post before the survey opens on 1 April. The survey will close on 30 April.

Help shape the future of water services in your region.

For more information, contact our customer support team at 13 15 89 or email us at customersurvey@sunwater.com.au